FortiCare Support Services in Malaysia
Image via fortinet.com
Trust our team to proactively manage threats, ensuring your business defends against risks.
- Stay ahead with proactive threat management—monitor and address risks before they affect your business.
- Enjoy peace of mind with 24/7 expert support that meets your security needs.
- Scale effortlessly with professional services that grow with your business and adapt to your evolving security requirements.
- Supported across FortiGate, FortiWeb, FortiClient, and other Fortinet products, ensuring seamless operation across your Security Fabric.
What is FortiCare support?
FortiCare or Fortinet support provides comprehensive services to ensure optimal, secure operation of Fortinet products. With 24/7 support from technical experts, rapid issue resolution, and product upgrade assistance, FortiCare ensures high network security and performance.
Image via fortinet.com
Image via fortinet.com
Fortinet Support Services
Ensure quick issue resolution to minimize downtime and respond promptly to security incidents.
FortiCare Essential
Choose devices that need minimal support, offering reliable next-business-day web-only responses for both critical and non-critical issues. Ideal for FortiGate models 8x and below, as well as low-end FortiWifi devices.
FortiCare Premium
Ensure 24x7x365 coverage with one-hour response times for critical issues and next-business-day attention for non-critical concerns. The advanced support includes web, chat, and telephone support.
FortiCare Elite
Accelerate issue resolution with enhanced SLAs. Gain direct access to a dedicated support team for streamlined ticket handling by experts, and enjoy 18 months of Extended End-of-Engineering-Support (E-EoES). Explore the new FortiCare Elite Portal for a unified view of device and security health, ensuring flexibility and efficiency.
Professional Fortinet Support in Malaysia
Ensure your business stays protected with 24/7 monitoring and rapid incident response.
Our certified Fortinet experts offer localised support for Malaysian organizations, helping you:
- Receive personalized guidance
- Minimize downtime with quick issue resolution
- Optimize deployments and upgrades for peak performance
- Gain proactive guidance to strengthen your network security
- Focus your team on growth while we manage the technical details
FAQs on FortiCare
What is the difference between FortiGuard and FortiCare?
FortiGuard provides real-time security updates and protection, including antivirus and threat intelligence, to safeguard networks against evolving threats.
FortiCare, meanwhile, focuses on device management, offering technical support, updates, and warranty services to ensure Fortinet devices operate smoothly.
How do I activate FortiCare?
To activate FortiCare, log in to your Fortinet account on the FortiCare portal or create one. Register your Fortinet device using its serial number, then activate FortiCare by selecting your desired service level and duration.
What is the benefit of FortiCare premium?
FortiCare premium ensures continuous network security, minimizes downtime, and keeps systems up to date with the latest features and security patches, providing significant value to businesses.
How do I choose between FortiCare Essential, Premium, and Elite?
Choosing the right FortiCare service depends on your organization’s support needs and device criticality:
- FortiCare Essential: Provides basic support with next-business-day web-only responses, ideal for less critical devices or smaller deployments.
- FortiCare Premium: Offers 24/7 support with one-hour response for critical issues and next-business-day response for non-critical issues, suitable for organizations requiring continuous coverage.
- FortiCare Elite: Delivers the fastest response times, enhanced SLAs, direct access to a dedicated support team, and extended end-of-engineering support (E-EoES), perfect for critical devices and high-availability environments.
Your choice should match your device’s importance, desired response times, and operational requirements.
Prominent Fortinet Products
Discover how Fortinet offers products within its Security Fabric to protect your assets against security breaches.
Protect business network and data with intrusion prevention and advanced threat protection.
Secure web applications from common attacks like DDoS while maintaining peak performance.
Protect your endpoints while streamlining management with single-pane-of-glass control.