FortiCare (Malaysia)

Trust our team to proactively manage threats, ensuring your business defends against risks.

Stay ahead with proactive threat management—monitor and address risks before they affect your business.
Enjoy peace of mind with 24/7 expert support, meeting your security needs around the clock.
Scale effortlessly with professional services that grow with your business, adapting to your evolving security requirements.

What is FortiCare support?

FortiCare or Fortinet support provides comprehensive services for optimal and secure Fortinet product operation. With 24/7 support from technical experts, rapid issue resolution, and product upgrade assistance, FortiCare ensures high network security and performance.

Image via fortinet.com

Fortinet Support Services

Ensure quick issue resolution for minimal downtime and prompt security incident responses.

FortiCare Essential

Choose for devices needing minimal support, offering reliable next-business-day, web-only responses for both critical and non-critical issues. Ideal for FortiGate models 8x and below, as well as low-end FortiWifi devices.

FortiCare Premium

Ensure 24x7x365 coverage with one-hour response times for critical issues and next-business-day attention for non-critical concerns. The advanced support includes web, chat, and telephone support.

FortiCare Elite

Accelerate issue resolution with enhanced SLAs. Gain direct access to a dedicated support team for streamlined ticket handling by experts, and enjoy 18 months of Extended End-of-Engineering-Support (E-EoES). Explore the new FortiCare Elite Portal for a unified view of device and security health, ensuring flexibility and efficiency.

Professional Fortinet Support in Malaysia

Benefit from 24/7 monitoring and quick incident response to let your team focus on growth.

FAQs on FortiCare

What is the difference between FortiGuard and FortiCare?

FortiGuard provides real-time security updates and protection, including antivirus and threat intelligence, to safeguard networks against evolving threats.
FortiCare, meanwhile, focuses on device management, offering technical support, updates, and warranty services to ensure Fortinet devices operate smoothly.

How do I activate FortiCare?

To activate FortiCare, log in to your Fortinet account on the FortiCare portal or create one. Register your Fortinet device using its serial number, then activate FortiCare by selecting your desired service level and duration.

What is the benefit of FortiCare premium?

FortiCare premium ensures continuous network security, minimizes downtime, and keeps systems updated with the latest features and security patches, providing significant value to businesses.

Prominent Fortinet Products

Discover how Fortinet offers products within its Security Fabric to protect your assets against security breaches.